This Privacy Policy explains how Rubbish Clearance Surrey collects, uses, stores, and protects personal data relating to our customers in Surrey. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Clearance Surrey customers and prospective customers within our service areas in Surrey, whether you contact us online, by phone, or in person.
Rubbish Clearance Surrey is a rubbish removal and waste clearance service operating throughout Surrey. For the purposes of data protection law, we are the data controller in relation to the personal data we collect about you. This means we decide how and why your personal data is used. This Privacy Policy covers all processing of personal data relating to our customers and potential customers in Surrey, including individuals, households, landlords, letting agents, property managers, and business clients.
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details, such as your name, address, phone number, email address, and, where relevant, company name and job title.
Service and booking information, such as details of your enquiry, property access notes, type and amount of waste to be collected, preferred dates and times, and any photographs you choose to send us to help with a quotation.
Payment and billing information, such as payment method details, partial card information as processed by our payment provider, billing address, invoice records, and transaction history. We do not store full card numbers where this is handled by a secure payment processor.
Communication records, such as emails, text messages, call notes, and any feedback, complaints, or reviews you provide about our services.
Technical data, such as your IP address, device information, and basic usage data relating to our website where this is necessary for security, performance monitoring, or to respond to online forms and enquiries.
If you provide personal data about other individuals, for example tenants or property occupants, you must ensure you have their permission to share this information with us.
We collect personal data directly from you when you contact us by phone, complete a form on our website, send us an email or message, request a quotation, make a booking, pay for our services, or otherwise communicate with us.
We may also receive personal data indirectly from third parties, such as letting agents, landlords, property managers, or business partners who provide your details so that we can arrange and deliver services. When we receive your personal data from a third party, we will treat it in accordance with this Privacy Policy.
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the specific activity, we may rely on one or more of the following lawful bases:
Contract. We process your personal data where this is necessary to enter into and perform a contract with you. This includes providing quotations, confirming bookings, carrying out rubbish clearance services, processing payments, and managing your account or ongoing relationship with us.
Legal obligation. We may process your personal data where this is necessary to comply with legal and regulatory obligations, such as record-keeping for tax and accounting purposes or compliance with waste disposal regulations and licensing requirements.
Legitimate interests. We may process your personal data where this is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This may include managing and improving our services, handling queries and complaints, preventing fraud or misuse of our services, and maintaining accurate business records.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications where required by law. Where we rely on consent, you have the right to withdraw your consent at any time.
We may use your personal data for the following purposes:
To provide our services, including assessing your requirements, issuing quotations, scheduling and carrying out rubbish clearance and waste removal, and providing after-service support.
To communicate with you, including responding to your enquiries, confirming bookings, sending service updates, issuing invoices and receipts, and dealing with any questions or complaints.
To manage our business operations, including internal record-keeping, financial management, staff training, and service quality monitoring.
To comply with legal and regulatory requirements and to cooperate with regulators or law enforcement where we are legally required to do so.
To protect our rights, property, and safety and that of our staff, customers, and third parties, including preventing and detecting fraud or misuse of our services.
We do not sell your personal data. We may share your personal data with selected third parties where this is necessary for the purposes set out in this Privacy Policy. These third parties may include:
Payment service providers that securely process your card or bank payments on our behalf.
IT and hosting providers that support our website, email systems, booking tools, and data storage.
Accountants and professional advisers who help us meet our financial and legal obligations.
Subcontractors or partner companies who assist in delivering waste clearance services where this is required to fulfil your booking.
Regulators, law enforcement bodies, or public authorities where we are required to do so by law or where we believe disclosure is necessary to protect our rights or the safety of others.
Where third parties process personal data on our behalf, they act as data processors and are required to handle your personal data in accordance with our instructions, applicable data protection laws, and appropriate security measures.
Our primary data processing activities take place in the United Kingdom. If we ever transfer your personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as approved standard contractual clauses or an adequacy decision, to protect your data to a standard equivalent to UK data protection law.
We will keep your personal data only for as long as is reasonably necessary to fulfil the purposes set out in this Privacy Policy and to meet our legal, regulatory, tax, and accounting obligations. The specific retention period will depend on the type of data and the nature of our relationship with you.
Booking and service records are typically retained for up to seven years after the end of the financial year in which the transaction took place, to meet tax and accounting requirements.
General enquiries where no contract is formed may be retained for up to two years to help with follow-up queries and to understand demand for our services.
Where we rely on consent for marketing, we will keep your contact details for marketing purposes until you withdraw your consent or object to further communications, after which we will keep only the minimum information necessary to record your preference.
At the end of the relevant retention period, personal data will be securely deleted, anonymised, or archived in accordance with our data retention procedures.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures may include access controls, secure storage, encryption in transit where appropriate, regular backups, and staff training on data protection responsibilities. While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Surrey customers in our service areas in Surrey, subject to certain legal conditions and exemptions. Your rights may include:
The right of access. You can request a copy of the personal data we hold about you and information about how we use it.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data.
The right to erasure. In certain circumstances, you can ask us to delete your personal data.
The right to restrict processing. You can ask us to limit the way we use your data in certain situations.
The right to data portability. You can request that we provide your personal data in a structured, commonly used, and machine-readable format, and that we transmit it to another controller where technically feasible and where the legal basis is consent or contract.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing.
Rights in relation to automated decision-making. You have rights where we carry out automated decision-making that has legal or similarly significant effects on you. We do not routinely use such automated decision-making for our services.
To exercise any of your rights, please contact us using the contact details provided to you in our service documentation or on our standard communications. We may need to verify your identity before responding to your request.
If you have concerns about how we handle your personal data, please contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner s Office, if you are unhappy with our response or believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will apply to all customers in Surrey from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
Read how Rubbish Clearance Surrey collects, uses, stores, and protects customer data in Surrey in line with GDPR, including your rights and contact details.
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